24th Sep 2017 :)
Review by my hubby :)
Wedding lunch date: 24th September 2017
Stella and i just had our wedding lunch celebration at Hotel Jen Tanglin. This is our review and our overall experience:
1) Sales manager and team
After signing our wedding package with Hotel Jen, there were some ups and downs, including a part where we actually waited 1 to 2 weeks to get a reply. Soon after, the Director of Events, Ravi, had gotten in touch with us and assigned to Cynthia Tan, the new Event Sales Manager to us. From then on, things changed as Stella and I were well-served by Cynthia and she is very responsive to our queries and were able to accomodate to most our requests. During our meetup, she is very professional in explaining the details and we did not feel lost, neither did she left any of our queries unanswered. Up till the day of our wedding lunch, our needs and queries were entertained and answered professionally. She is also very meticulous to our requests, for example, by providing a customized floorplan for our solemnisation, as well as the banquet itself. We were very lucky and are very happy to be served by her!
2) Venue
Cleanliness of the gallery ballroom and rumpoles bar was great and it exceeded our expectations. The set up was also up to our expectations. The only downside was that the main AV projector did not meet our expectations as it was a bit blurry and discoloured. But overall, the ambience is great and our guest feedback that they liked the venue
3) Food
I must say the food was awesome and really exceed our expectations by leaps and bounds. The roasted chicken was very nice and dessert yam paste was superb. The food is better than some of the 5 star hotels banquet and restaurants which ironically do not even serve decent banquet food. Many of our guest were full of praise for the food and the empty plates and bowls is a great example. Their halal menu and vegetarian menu was also given many thumbs up by our vegetarian and Muslim guests.
4) Support and assistance rendered on AD
We wish to give our compliments to Ai Lian, the banquet team leader. She took great care of the details and movements. She is very professional and know her job very well. For example, the coordinating of the tea ceremony and briefing of the programme so that it can flow smoothly. We felt taken care of and that greatly lessen our worries as the banquet programme was on going. She also has eye for details and made sure that our wedding went on smoothly, for example she listened to our march in songs and timed it perfectly for the opening of the door for us to march in.
In summary, we are very satisfied with the wedding package at Hotel Jen and will recommend to anyone who are looking to hold a wedding banquet. Once again, Stella and I wish to express our sincere thanks to Cynthia and the team at Hotel Jen for making our wedding very memorable, as well as a great experience for our guests. Really love their service! [emoji1303][emoji1303][emoji1303]
