Favors & Gifts
What services do you offer?
any Indonesian culture, Themed wedding favours, Hampers gift, Personalized wedding favours, Bridesmaid gifts, Groomsman gifts
What type of items do you offer?
Decorative items, Home appliances, Souvenir, gifts, tableware, etc.
Do you offer a limited catalogue of favours or custom wedding favours?
Gift catalogue, we can customized our products based on customers' requirement
Is there a minimum order requirement?
For existing shape and color min. 50 pcs (for customization please contact customercare@jenggala.com)
Do you provide delivery services?
We can arrange shipment to all cities in Indonesia and overseas
Do you provide services in other cities or countries?
We produce our products in Bali but we can arrange shipment to other locations
Do you ship worldwide?
We have 410 years experience for shipping to other countries
Do you offer samples?
We can offer samples for any purchase of minimum quantity of 500 pieces per design. For any existing design or color, can be purchased in our showroom or online store.
Do you have a return policy?
Yes, we have return policy for any damage goods during the shipment process.
What are your delivery times?
The delivery time for domestic shipment is 1 - 4 weeks.
Delivery time for international shipment can vary from 2 - 4 months.
Please kindly note that the delivery times will be varied depending the type of freight (sea, air or land) chosen.
What makes your services unique?
Jenggala designs are heavily inspired by Indonesian cultural and environmental roots. Upholding and using Indonesian craftsmanship as a starting point for technical and creative innovation. We have developed over 200 colors for finishing includes colors effect and created over 3000 designs over the year.
How far in advance should your client make an order?
We suggest the order is made around 4-5 months before the event.
Our production time will take approximately 4 weeks to produce (might vary, depending on the quantity). Since, our item is fragile, we kindly advice that you order a few months before just in case we will have to produce any replacement for damaged items.
What payment systems are available for your business?
Bank transfer, Credit card payment, PayPal, Cash
What is your payment terms?
Our payment terms is 50% deposit before the production and the remaining balance before the shipment.
We will keep updates for the goods' status in timely manner.
When was your business established?
Within the tropical and historic environs of Bali, Jenggala Keramik was founded as a small experimental cottage industry in 1976.
What is the charge for not reaching minimum?
we do not have any additional charge since our minimum quantity is very low (24 pcs).
