Sofitel Singapore City Centre

I had a wedding package with Sofitel Singapore City Centre which had to be called off due to the breakdown of the relationship. The senior sales manager Agnes is the most helpful, responsive and dedicated team member Ive had the opportunity to work with. Before having to cancel the wedding she met up with me at the hotel to take me through the venue and answered all the questions, she was professional, patient and very experienced. She was also always contactable and responsive to any queries we had through the process. Thank you again for all your time and effort Agnes. After notifying her that I had to cancel the wedding, she walked me through the process and continued to work with me in trying to transfer my wedding package so that I could potentially recoup some of my losses. Unfortunately I was unable to finalise finding a suitable couple to transfer my wedding package. Management was not incentivised in assisting me to find a suitable couple to transfer the package to but had given me an extended opportunity outside of the T&Cs of the contract I had originally signed to find a couple. While I appreciate what the team has done, the feedback I had gotten over the period was that there were not many couples that were looking to host a wedding of the same size or that there were few inquiries for the Wallich Ballroom (the largest available at Sofitel). Hence they were not able to refer any couples to me. When I eventually found an interested and willing party to take over the package, to my surprise the venue was largely booked out (11 months ahead). I was also not given any flexibility to offer some extended dates to the couple who were looking to have the wedding between Dec24 - Feb25. Reasons being that the transaction needs to be closed out in the financial year 2024. It is unfortunate that such events have led to the ongoing financial distress and further strains on the already failed relationship. While I do not wish for anyone to experience what I have in having to cancel the wedding, I do hope Sofitel can improve the process of assisting anyone in the future out of goodwill and understanding.