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Favors & Gifts

What services do you offer?

Personalized wedding favours, Bridal accessories, Bridesmaid gifts

What type of items do you offer?

Decorative items, Home appliances

Is there a minimum order requirement?

100pcs

Do you provide services in other cities or countries?

Yes

Do you provide delivery services?

Yes

Do you ship worldwide?

Do you offer samples?

Yes

When was your business established?

2023

What payment systems are available for your business?

Credit card payment, Cash, Bank transfer

How far in advance should your client make an order?

2-3 months before

What makes your services unique?

1) Emotional Inspiration: Monsenor is rooted in the purity and symbolism of the Monseñor flower, making it more than just a product—it’s an experience tied to love, warmth, and peace. 2) Personalized Touch: Your emphasis on creating candles suitable for personal gifts and special moments sets you apart as a brand focused on meaningful connections. 3) Aesthetic Simplicity: Monsenor likely embodies understated elegance, offering candles that are both functional and visually appealing, ideal for any occasion.

What are your delivery times?

Communicate a 10-15 working day window, depending on the size of the order.

Do you have a return policy?

Eligibility for Returns: • Returns are accepted for defective or damaged items caused during shipping. • Personalized or custom orders (e.g., customized candles or bulk orders) are non-refundable unless they arrive damaged or defective. 2. Time Frame: • Customers must notify Monsenor within 7 days of receiving the item for any return or exchange requests. 3. Conditions for Returns: • Items must be unused, in their original packaging, and accompanied by proof of purchase. 4. Non-Returnable Items: • Used candles or items damaged due to improper use or storage are not eligible for returns. 5. Process for Returns: • Customers must email [your contact email] with photos of the item and a description of the issue. • Once approved, the item can be returned to the provided address. 6. Refunds/Exchanges: • Refunds will be issued as store credit or to the original payment method once the return is received and inspected. • Exchanges will be processed for the same product or a similar one of equal value (based on availability). 7. Shipping Costs: • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on Monsenor’s part (e.g., wrong product sent, defective item).

What is the charge for not reaching minimum?

New price list

Do you offer a limited catalogue of favours or custom wedding favours?

Catalogue of choices

What is your payment terms?

A 50% down payment is required upon order confirmation, and the remaining 50% must be settled no later than 7 days before the event date.

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Scented Candle 150ml / 250ml

by Bymonsenor — Souvenir

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